Wherever possible, Blackburn with Darwen Council will try and resolve concerns or issues by meeting with those involved, but if you wish to make a formal complaint this policy provides information on how to that and who to contact.
Blackburn with Darwen's customer feedback form, Help Us to Improve, provides overviews on how to send in compliments, comments, suggestions and how to make a complaint.
The document also includes useful contact details.
You may also be interested in our Guide to the SEND Mediation Services and 1st Tier Tribunal Process and our Guide to Dispute Resolution Services.
To view Blackburn with Darwen's Complaints Policy or its Help Us to Improve leaflet please click on the documents in the Downloads box or click here.