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- Support is generally available from Monday to Friday between 8am and 6pm, frequency and duration depending on family choice and needs.Phone line open: Mon, Tue, Wed, Fri 9am - 5pm, Thurs 9am - 3.30pmMonday from 8.00am until Friday at 5.00pm (also provide oncall service at weekends in term time)Monday to Fridays 9am until 5pm